Refund Policy

1. Scope

WorkMemoir is a digital service offering a Free plan, a monthly Pro subscription, and a one-time Career Event Pass. We do not sell physical products.

This policy explains when payments for Pro subscriptions and Career Event Passes may be refunded.

2. Pro subscription refunds

First Pro payment

You may request a full refund of your first Pro subscription payment within seven calendar days of the charge.

We want new customers to be able to evaluate WorkMemoir without feeling trapped. A reasonable amount of product use during this period will not disqualify your first refund request.

Subscription renewals

A renewal payment may be refunded when:

• You request the refund within 72 hours of the renewal charge; and
• You have not used an AI-assisted action from the new billing period.

Cancelling a subscription prevents future renewals but does not automatically refund an earlier payment.

After cancellation, you retain Pro access until the end of the billing period you have already paid for.

3. Career Event Pass refunds

A Career Event Pass may be refunded when:

• You request the refund within 48 hours of purchase; and
• No AI-assisted action included with the Career Event Pass has been successfully completed.

A Career Event Pass begins immediately after purchase, remains active for seven days, and does not renew automatically.

4. Technical problems and incorrect charges

Please contact us if:

• You were charged more than once for the same purchase;
• The amount or product charged differs from what you selected;
• Your paid access was not activated; or
• A material WorkMemoir technical failure prevented you from using the purchased service.

Verified duplicate or incorrect charges will be refunded. For material technical failures, we may restore the affected allowance, extend access, or issue a full or partial refund depending on the circumstances.

5. When refunds are normally unavailable

Except where required by applicable law, refunds are normally unavailable when:

• The applicable request period has passed;
• The purchased Career Event Pass has already been used;
• AI-assisted actions from a renewed billing period have been used;
• An account was suspended or terminated for fraud, abuse, or a material violation of our Terms of Service; or
• No payment was made, including use of the Free plan.

We may decline repeated refund requests that reasonably indicate abuse of this policy.

6. How to request a refund

Email info@workmemoir.com from the email address registered to your WorkMemoir account with the subject line “Refund Request.”

Please include:

• The purchase or charge date;
• The amount charged;
• Whether you purchased Pro or a Career Event Pass; and
• A short description of the issue, if applicable.

Do not send complete card numbers, bank passwords, one-time passwords, or other sensitive payment credentials.

7. Processing timeline

• We will acknowledge your request within two business days.
• We will normally make a decision within five business days.
• Approved refunds will be issued to the original payment method within seven business days of approval.
• Your bank, card issuer, or payment provider may require additional time to display the refund.

8. Your statutory rights

Nothing in this policy limits any refund, cancellation, consumer-guarantee, or other right that cannot legally be excluded under the laws applicable to you.

9. Contact

For refund questions, contact info@workmemoir.com.